7 Tips to Build Client Trust and Communication (How ProofHub Ensures That)
In the business world, making new clients is essential for the growth of a business. But, this is not the only factor that decides the fate of your business. Rather, sustaining your present clients by building strong trust and communication is all the more important.
If you can maintain a strong and transparent bond with your present clients, it will ensure repeat business. At the same time, your present clients will refer you to their friends, colleagues, etc.
Here are 7 tips on building client trust and communication. I will also explain in the latter part of this post how ProofHub is instrumental in building client trust and communication.
Tips to Build Client Trust and Communication
1. Know your client on a personal level
Human beings have this innate tendency to look for bonding and connections. However professional one might be, one always has a corner active for personal connections. So, knowing your client on a personal level can be a great way to establish good communication and trust.
This will make your client feel that he is more than a paycheck for you. You can define the limits of your communication as per your industry, your client’s nature, etc.
To build a personal connection, you can ask about the well being of your client’s children — if your client is a parent. You might arrange a bowling outing with your client if that interests him. Such activities will make your client feel appreciated and acknowledged.
2. Be explicit and open
Your client looks at you as an expert. They will pay you for the best interests of their project. Make sure that you do not switch to a role where you say “yes” to anything your client suggests just to sound more agreeable.
You should always give your honest opinion about their project. If you fail to do so, it will harm your reputation and you cannot maintain a lasting relationship with your client. Be explicit about your thoughts and openly express what you think is right or wrong for the project.
3. Keep them in the knowledge loop
Your client might not understand your area of expertise. So, it is difficult for him to understand why you do, what you do. In such a scenario, trust can be built when you keep them involved in your knowledge loop.
Talk to them to make them understand a particular situation and the reasons behind your actions. This will help create a trust for your work and thought in your client’s mind.
“Switch to ProofHub to keep your client informed and up-to-date.”
4. Maintain a positive attitude
Your clients should always see a happy, positive face of yours. You might have several responsibilities that are stressing you out. But a negative, jaded outlook is detrimental to your progress.
An energetic and confident demeanor brings a positive vibe for your work ethic. Always remember that people want to work with cheerful and pleasant people.
5. Maintain timely and thorough communication
When you are available every time the client asks for a follow-up, it shows that you are working on their project vigilantly. On the other hand, if you make your clients wait for answers for a long time, they will never feel like trusting you with their future projects.
Make sure that you maintain timely and efficient communication but it should not take all your time and hamper your productivity. Apart from that, you should give importance to your client’s concerns if any. You should pay heed to any of their suggestions and opinions and incorporate their requirements in your executions to maintain healthy communication.
“Overcome your communication barriers by switching to ProofHub. Get your free trial here.”
6. Go beyond expectations
Maintain a reputation as someone who delivers more than what has been asked for. Rather than setting unrealistic expectations and then ending up delivering less than what the client dreamt about, you should stick to realistic and reasonable goals and deliver your very best.
7. Provide visibility and transparency
Nothing else can build trust better than providing visibility and transparency to the clients in the project. Providing this kind of uninterrupted visibility becomes difficult when you have to send status reports at regular intervals.
Switching to a centralized system that provides the client credentials to have a look at different aspects of the project as and when they want ensures the ultimate amount of trust and visibility.
ProofHub is one such Project management tool that not only makes project management and collaboration easier but also helps in building good communication and trust with the clients.
While working on a project, your clients would not need to keep asking for an update now and then. They can see the progress of the project in real-time by getting a login credential to this one software containing all the project-related data and updates.
Before I elucidate on ProofHub as a tool that helps to establish better trust and communication between clients and you, let me give a brief introduction to ProofHub.
ProofHub is a one-stop solution for all your project-related problems. You can keep all your project files, documents, clients, tasks, conversations, discussions, reports, etc. at one centralized place. Teams can coordinate and collaborate far more effectively with the help of ProofHub.
- Discussions
You can carry all your project-related discussions at this place. This way, you do not need to call meetings now and then for such discussions. This is bliss for global teams as you can call the remote teams under one roof in a click.
The best part is that your client can become a part of this discussion. You can initiate a new discussion and make specific people along with the client a part of it. This way client can express himself firsthand to the entire team and dictate his vision and requirements.
Apart from that, he gets real-time access to the effort that is being put into making the client’s project a success. So, the trust factor is bound to get stronger with such seamless communication.
- Proofing
ProofHub is a great Proofing tool. It can save you from a lot of mess when it comes to getting approval from your clients. Using ProofHub, you can share the designs with your client and they can proof them then and you get the update on changes there only. Your client can add comments on the places where changes are needed using Markup tools and annotation.
This gives a very precise idea about the changes. You can reply to these comments to acknowledge the client’s requirement or to ask a question. Once the changes have been made, you can compare the older and newer version as all the versions can be preserved using version control.
Also, the client can mark ‘approved’ once he has reviewed the final changes.
The point to be noted is that you have done all these activities related to proofing without using any external medium to transfer and communicate files and changes.
Only by logging in to your ProofHub account, everybody involved in a project can find access to their respective requirements.
The amount of time saved by this is immense. You are saved from confusion and mess along with developing a very smooth communication with the client. Feedbacks are not delayed and is done in a way that the concerned person gets a clear view of what needs to be changed exactly where.
On the go app
ProofHub app is yet another reason why your relationship with your client stays uninterrupted. On-the-go mobile app is a great way of staying in touch. The clients can reply to messages and check the status reports even if they are not roaming around with their laptops.
“Switch to ProofHub today and ensure better trust and communication with clients.”
Conclusion
Trust is not a matter of once in life. You have to build trust and then follow it relentlessly to establish great business relations. Transparent communication is the backbone of building trust with your clients and a collaborative tool like ProofHub helps to establish clear communication and trust.
I hope that you enjoyed reading this. Do tell us in the comments, if you have more ideas on trust-building and communication with clients.
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