Communication, communicating

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"They" say that the three most important tasks of project management are:

1. Communicate
2. Communicate, and
3. Communicate

To that end, I recently had an opportunity to try out my skills. My neighbor, a very nice young woman, had to travel on business and asked me to keep watch on her cat.

After a few days she called from the road to check on the cat:
She asked: "How is Millie doing?"
I responded: "Millie is dead"

A pause

She scolded: "You could have let me down more easily; you could've said Millie is on the roof. 
Then later you could tell me she fell off the roof and died"
With contrition, I responded: "Yes, I was insensitive. A lesson learned, to be sure"

A pause

She asked: "And, how is my mother?"
Confidently, I responded: "She's on the roof!"

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