Defeating the multitasking monster
Kiron Bondale
MAY 19, 2019
Multiple research studies have shown the negative impacts of multitasking. Whether it is the waste generated by context switching, the elevated stress levels for staff or the increased cost of poor quality, few people would assert that it is a good practice for knowledge-based work. Front line workers might argue that their managers think that multitasking works, but I have yet to meet a management team who believe in the practice since most of their members will also suffer from its negative ou
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