article thumbnail

The Must-Read Reading List for Project Communication and Collaboration

Rebel’s Guide to PM

Here’s my Must-Read Reading List for some great pointers on the skills, process and experience of engaging people and working together, whether your job is to lead or to follow. Anthony Mersino: Amacom, 2013. Ann Pilkington: Gower, 2013. Shearouse: Amacom, 2011. Chris Baréz-Brown: Penguin, 2011. Conflict 101.

2013 292
article thumbnail

The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

Build in a mechanism for feedback, try a beta launch with ‘friendly’ customers and make sure helpdesk staff have a process for resolving complaints. Apply this in your projects During project execution, use the Voice of the Customer, Product Owner or customer reps to review the deliverables to try to prevent problems in the first place.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

In-Depth: The Evidence-Based Business Case For Agile

Scrum.org

But adherence to a framework or prescribed process does not guarantee agility. Adherence to a framework or prescribed process does not guarantee agility.”. I prefer a process-based definition of agility. Although we used Scrum teams for our investigation, these processes are generic enough to apply to Agile teams in general.

Agile 204
article thumbnail

PMI-RMP: FREQUENTLY ASKED QUESTIONS FOR 2021

Project Risk Coach

The PMI-RMP Exam Content Outline was published in 2012, and the PMBOK® Guide – 4th Edition was published in 2008 while the PMBOK® Guide – 5th Edition was published in 2013." PMI-RMP® Courses Here is a video from the PMI-RMP® Short Course Introduction to the Project Risk Management Processes. Check out the PMI-RMP courses.

PMI 259
article thumbnail

Scrum: A Brief History of a Long-Lived Hype

Scrum.org

In the end, the sources I used for describing the evolutions of the definition of Scrum are: The paper “SCRUM Software Development Process” by Ken Schwaber (1995, 1996). The Scrum Guide” by Ken Schwaber and Jeff Sutherland (2011, 2013, 2016, 2017). The book “The Enterprise and Scrum” by Ken Schwaber (2007).

2010 231
article thumbnail

How I ended up becoming a (Professional) Scrum trainer

Gunther Verheyen

I had been closely following up on the emergence and growth of Scrum.org as it coincided with a personal process of professional recovery. I experienced it as an expression of “Individuals and interactions over processes and tools”. In April 2011, Ken came to Brussels for an event I co-organized for the Agile Consortium Belgium.

SCRUM 103
article thumbnail

Scrum: A Brief History of a Long-Lived Hype

Gunther Verheyen

I looked for sources that are not just credible in terms of authorship but also offer regular enough check points.

2010 141