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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

Build in a mechanism for feedback, try a beta launch with ‘friendly’ customers and make sure helpdesk staff have a process for resolving complaints. Check out Elizabeth Harrin’s book, Customer-Centric Project Management , for examples and a real-life case study of how to implement a new way of thinking about lessons learned.

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In-Depth: The Evidence-Based Business Case For Agile

Scrum.org

But adherence to a framework or prescribed process does not guarantee agility. Adherence to a framework or prescribed process does not guarantee agility.”. I prefer a process-based definition of agility. Although we used Scrum teams for our investigation, these processes are generic enough to apply to Agile teams in general.

Agile 212
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Artificial Intelligence and Project Management: The First Step

The IIL Blog

An interesting report by PwC [5] highlights that AI-enabled project management tools give greater support and accuracy to the decision-making process and could be crucial in achieving successful project management in the near future across the following five key areas: Business Insights.

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Top 10 Lean/ Kanban Books for IT, Software and Knowledge Work!

Digite

Several good books have been written on Kanban and its application to various business processes, especially to Scrum, since David Anderson published his original Kanban “blue book”. hours, Published February 2nd, 2011 by Createspace Independent Publishing Platform). Personal Kanban: Mapping Work – Navigating Life. By Jim Benson.

Lean 79
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The Complete Guide to Scaling Agile and SAFe for Business Agility

Agilemania

The entire organization had to be in the process, not just a few self-managed teams. . In 2011, Dean Leffingwell codified SAFe, the Scaled Agile Framework , to help bring the success that small teams have enjoyed with various agile methodologies such as Scrum or XP but scaled to the enterprise. Scaling Agile SAFe success stories.

Agile 98
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Risk Management Resources

Herding Cats

5, September/October 2011. Project Risk Management: A Combined Analytic Hierarchy Process and Decision Tree Approach,” Prasanta Kumar Dey, Cost Engineering , Vol. A Simulation-Based Risk Network Model for Decision Support in Project Risk Management,” Chao Fang and Franck Marle, in Decision Support Systems , Elsevier, 2011.

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A Compendium of Risk Management Resources

Herding Cats

5, September/October 2011. Project Risk Management: A Combined Analytic Hierarchy Process and Decision Tree Approach,” Prasanta Kumar Dey, Cost Engineering , Vol. A Simulation-Based Risk Network Model for Decision Support in Project Risk Management,” Chao Fang and Franck Marle, in Decision Support Systems , Elsevier, 2011.