The unbreakable bond: How outstanding service = brand loyalty
Rebel’s Guide to PM
AUGUST 8, 2023
Build in a mechanism for feedback, try a beta launch with ‘friendly’ customers and make sure helpdesk staff have a process for resolving complaints. The video below is me speaking at the Øredev Conference in Sweden, sharing the case study from the book. How being customer-centric improves IT success from Øredev Conference on Vimeo.
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