article thumbnail

Brief comparison between MSP 5th edition and MSP 2011 edition

Henny Portman

To get a first understanding of the differences, I will look at principles, themes, processes, organization and products. Themes are collectively applied during the processes throughout the programme lifecycle. MSP 5 th edition contains one additional process. Two themes are more or less new.

2011 92
article thumbnail

The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

Deskpro COO, Paul Davies, emphasizes the significance of prioritizing customer experience as a central growth strategy. The rise of self-service to empower customers Empowering clients with self-service choices has evolved as a significant strategy for providing exceptional service in the digital era.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Must-Read Reading List for Project Communication and Collaboration

Rebel’s Guide to PM

Here’s my Must-Read Reading List for some great pointers on the skills, process and experience of engaging people and working together, whether your job is to lead or to follow. Communicating Projects is a process driven book that fully explains the processes of communicating formally on projects. Shearouse: Amacom, 2011.

2013 292
article thumbnail

The 9 Biggest Project Management Trends in 2022

Inloox

Many still equate project management with rigid processes and technical knowledge, but the discipline has long since evolved. Companies need to nurture and develop their existing talent, but also develop strategies to attract new talent. Competencies such as creativity and empathy are becoming increasingly important. Impossible!

article thumbnail

Deciphering Goals

Scrum.org

A company vision might span several business strategies which concludes that higher- and lower-level goals might represent a 1-many relationship. Figure 2 One-to-Many Relationship from Strategy to Tactics. Having urgency is a great motivator and starting point as shown in John Kotter’s 8-Steps process. . . Goal Examples.

2007 215
article thumbnail

In-Depth: How To Create Better Work Agreements For Your Team

Scrum.org

Some find the process of creating them “childish” or “a waste of time”. Illustration by Thea Schukken The process of creating a skill matrix and having an open and honest conversation about the skills and what each of the member's needs from others are probably more important than the work agreements that come out of it. References.

2004 227
article thumbnail

The Psychology of Forecasting Uncertainty

LiquidPlanner

For much of the last century, business plans, strategies, and economic theories were predicated upon the behavior of rational actors. Kahneman, Thinking, Fast and Slow, New York: Farrar, Straus and Giroux, 2011. . Thinking about that a little more deeply, do you think we might be better off if we plan for failure ?

2009 147