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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

Build in a mechanism for feedback, try a beta launch with ‘friendly’ customers and make sure helpdesk staff have a process for resolving complaints. Check out Elizabeth Harrin’s book, Customer-Centric Project Management , for examples and a real-life case study of how to implement a new way of thinking about lessons learned.

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PMI-RMP: FREQUENTLY ASKED QUESTIONS FOR 2021

Project Risk Coach

Not sure what to study? Individuals preparing for the PMI-RMP exam should study the PMBOK® Guide – 6th Edition (2017). PMI-RMP® Courses Here is a video from the PMI-RMP® Short Course Introduction to the Project Risk Management Processes. WE MAY EARN A COMMISSION IF YOU CLICK A LINK AND MAKE A PURCHASE. THANKS FOR YOUR SUPPORT!

PMI 259
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In-Depth: The Evidence-Based Business Case For Agile

Scrum.org

We will share results from scientific studies that we located through Google Scholar. But adherence to a framework or prescribed process does not guarantee agility. Adherence to a framework or prescribed process does not guarantee agility.”. I prefer a process-based definition of agility. We worked with Prof.

Agile 206
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In-Depth: How To Create Better Work Agreements For Your Team

Scrum.org

Some find the process of creating them “childish” or “a waste of time”. DeChurch & Mesmer-Magnus (2010) combined the results from 58 scientific studies and found that teams benefit greatly from knowing the skills of each of their members and knowing how to effectively combine those skills for the tasks at hand.

2004 227
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The Project Manager’s Agile Transformation Journey

The IIL Blog

Their agile journey started in 2011 with Scrum. process optimization as well as with Mercedes-Benz in the field of supply change management. undergraduate student studying industrial engineering with a focus in production management at ESB Business School at the University of Reutlingen, Germany. Johannes is an B.Sc.

Agile 88
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In-Depth: What a Social Systems Perspective Teaches us About Change

Scrum.org

The mechanical perspective draws attention to the structure and processes of organizations. In the end, the internal logic of the mechanical perspective rests on checklists, managerial plans, rules, processes, and numbers. From the mechanical perspective, change is defined in terms of modifications to structures and processes.

2012 156
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We are entering the Deployment Phase of the Digital Age

Scrum.org

Of course, this list changes with the markets, but if you compare that to 2011, the list is 60% different. For example, a call center will be empowered to work on improving their engagement with the customer and have some level of development (process and technology change) integrated into their organization. But how does that work?