Taking the ‘IT’ out of ITSM
By David Barrow, CITP FBCS
In today’s digital era, the importance of IT Service Management (ITSM) extends far beyond the confines of traditional IT tasks.
May 22, 2024
The role of Leadership in IT Service Management
By Lucy Grimwade IT Service Management (ITSM) and leadership plays a pivotal role in steering organisations towards success. All businesses, no matter their size or industry, rely on technology for their day-to-day operations. So, the significance of effective leadership within ITSM cannot be overlooked. Leadership in this context not only guides strategic direction and technogical
May 22, 2024
Key Insights to Expect at AgileCon2024!
By Lori Milhaven & Ashley Jorgensen
AgileCon2024 is a premier online conference for professionals interested in Agile methodologies or simply looking to support more adaptable ways of working across their teams and organizations.
May 22, 2024
Change Management in Transformation Projects : A Look Back at Some of the Essentials
By Olivia Le Jeune and Jean-Roch Houllier
Change management can be defined as all the operations carried out within an organization to enable it to adapt to change and environmental evolution. Here’s an insight based on our experience of change management within our projects.
May 14, 2024
Service Management and The Post Office Scandal
By Sophie Hussey
Governance, process, and procedure are often seen as red tape, bureaucracy, cold, not human-centric, or as unnecessary controls that stand in the way of delivering technology services or being Agile. This could be nothing further from the truth.
May 14, 2024
Narrative Approach for Project Management Training
By Ko Ito
The effectiveness of experiential learning through Project Based Learning (PBL) by acquiring techniques and skills has been proven in many trainings.
May 14, 2024
Bridging the Skills Gap: Attracting, Recruiting and Retaining Diverse Talent in ITSM
By Georgina Otubela
In this article we will explore: the skills gap in technology, challenges and tactics for attracting and sourcing talent, retaining talent, and how we can encourage and develop future talent.
May 8, 2024
The Art of Project Management: Essential Upskilling Strategies for Success
By Steven Briggs
Learning and development are crucial for professionals seeking to advance their careers, as it equips them with the necessary tools and skills needed to facilitate professional growth and reach their goals.
May 8, 2024
Geocaching for Project Managers
By Ko Ito
Tired of the same old project management routine? Feeling like your skills could use a hidden boost? Look no further than the real-world thrill of geocaching!
May 8, 2024
