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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. It does this by allowing users to submit service requests, assign responsibility for the request and track its status from submission to when the service request is closed.

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IT Financial Management (ITFM) Best Practices

ProjectManager.com

Information technology (IT) has found its way into almost every aspect of our lives, both professionally and personally. To close, there will be some of the best practices to employ for more successful IT financial management. What we might take for granted actually involves a great deal of work and investment.

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IT Incident Management: How to Manage IT Incidents

ProjectManager.com

When working in information technology (IT), an incident can shut down a network or server and stop work, which is why IT incident management is so important. Once the IT incident is resolved, the incident is closed. An incident is when something happens that isn’t expected and usually has a negative impact on what you’re doing.

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The challenges of IT Project Management, with Dave Gordon

Rebel’s Guide to PM

When you’re talking about building a software system to accomplish some business need that may or may not closely defined that may have a lot of constraints that are external to the organization for compliance or any number of other things. So you’ve got a lot more ability to control the subject matter, the content and the scope.

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Better Business Cases Certification

International Institute for Learning

Free Newsletter | Learner Login Search Search Close this search box. The common factor linking them is the business case process must involve close scrutiny of all relevant financial and non-financial aspects of a proposed project to ensure that the best possible solution is selected for a given set of circumstances.

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7 Steps for Effective Problem Management in IT

ProjectManager.com

Information technology (IT) is a broad field that encompasses anything related to computer technology. Teams that work in IT are there to support these technologies and the people who use them. Unfortunately, the promise of technology often falls short of reality, and things malfunction.

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Project Manager Job Description (with free copy+paste examples!)

ProjectManager.com

Program managers specialize in managing a group of closely related projects that are part of a program. An IT Project Manager is responsible for developing and managing information technology projects and their cost, time and scope. Three or more years project management experience in information technology I.T.