The Smell of Dysfunction and Corrective Action
Herding Cats
JUNE 17, 2017
When we hear about some dysfunction in our work, a product, a system - Root Cause Analysis can provide the corrective action needed to remove the dysfunction and most importantly prevent the dysfunction from returning. There are Eight Questions needed to gain insight into the source of the problem, before conjecturing any fix. In the Appollo Root Cause Analysis method, we have both Events (Actions) and Conditions, so these Eight need to be restated.
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