Fri.May 10, 2019

Why You Need Empathy Maps

Leading Agile

When we develop products, we’re responsible for maximizing the value we deliver to the customer. In order to do this, we have to understand who we’re actually building the products for.

2019 83

How Employee Experience & Training Affects Customer Experience


Customer experience has become a goal that SMBs share on a global scale. In fact, it has become so important that almost 70% of executives believe that organizations will switch focus from products to customer experience.

2019 78

Lisa Bodell on Simplification and Innovation

The IIL Blog

Lisa Bodell is the CEO of futurethink and the bestselling author of Why Simple Wins.

Risk Management Resources

Herding Cats

Risk Management is essential for development and production programs. Information about key project cost, (technical) performance, and schedule attributes is often uncertain or unknown until late in the program.

Risk 47

Innovation: Five Signs You Might Be Faking It

Every company wants to be a leader in innovation, but how can you tell if your company is really innovating or just going through the motions? See the 5 signs you might be faking innovation and what to do if you are.

Efosa Ojomo on Market-Creating Innovation

The IIL Blog

Efosa Ojomo is Senior Research Fellow and Lead of Global Prosperity Research at the Clayton Christensen Institute for Disruptive Innovation.

More Trending

Stephen Denning on Business Agility

The IIL Blog

Stephen Denning is a former director of the World Bank, renowned speaker and author (his most recent book, The Age of Agile , has 4.5 stars on Amazon).

2019 52

Episode 120: Building a Remote or Distributed Project Team

PM for the Masses

Cesar Abeid and Karen Arnold of Automattic talk about the benefits of building a distributed/remote team and how to get started. Cesar Abeid and Karen Arnold of Automattic talk about the benefits of building a distributed/remote team and how to get started. Books Interviews Podcast Soft Skills

2019 28

Joanna Durand on Why Passionate Leadership Matters

The IIL Blog

Joanna Durand is Global Head of the Enterprise Project Delivery Excellence Office at TD Bank.

Rich Sheridan on Leading with Joy

The IIL Blog

Rich Sheridan is the CEO of Menlo Innovations and the author of Joy, Inc. and Chief Joy Officer. As opening keynote speaker at IIL’s Leadership & Innovation 2019 Online Conference , he inspired us all with his uncommon approach to leadership and productivity in the modern workplace.

2019 52

Task Management For Project Managers

How can project planning that stretches over months or years remain relevant and account for new ad-hoc activities that arrive every day?