How Savvy PMOs Keep Score to Improve Demand Management
Planview
FEBRUARY 28, 2020
A shared services mandate challenged a major university to merge three central IT organizations into one. To meet service delivery goals, they had to redefine and implement their IT operations and internal processes. In addition, they needed more than 800 employees to adopt them! Working with IT, the PMO started with demand management and has now reduced approved projects by 75 percent, created a visible pipeline of demand, reduced staff workload, and improved performance.
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