Understanding the mismatched is another benefit of long-lived, stable teams
Kiron Bondale
OCTOBER 27, 2019
In his latest book, Talking to Strangers , Malcolm Gladwell writes about the problems which can result when we expect that there is alignment between how people act and how they really feel internally. Gladwell call this the transparency problem and provides multiple examples to illustrate the challenges we face when we assume that what we see is what we get.
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