Protect the most valuable milestone
Musings on Project Management
JULY 7, 2017
Want a happy client? (Who doesn't?) Don't be late! Which means: establish -- mutually -- the most valuable milestone (as seen by the client) and then. protect it! How? with a buffer. The buffer is unscheduled time used to capture the unforeseen overflow of work from the backlog, or to work off essential debt collected along the way.
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