KPIs and How Outcome-Oriented Teams Work
Leading Agile
FEBRUARY 23, 2021
I had a conversation with a client today who correctly pointed out that KPIs can be leading or lagging indicators. He was disagreeing with some of our materials, where we treat KPIs as explicitly leading (and not lagging) indicators mapped to the success criteria of an epic. Maybe in a little bit different of a writing tone than I normally use, here’s how I responded to our client – who I will call “Mark” (not his or her real name).
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