By David Barrow, CITP FBCS In today’s digital era, the importance of IT Service Management (ITSM) extends far beyond the confines of traditional IT tasks. Service Management is pivotal in designing and delivering the digital experiences that customers expect and ensuring the seamless operation of the digital services that support every facet of a modern
By Lucy Grimwade IT Service Management (ITSM) and leadership plays a pivotal role in steering organisations towards success. All businesses, no matter their size or industry, rely on technology for their day-to-day operations. So, the significance of effective leadership within ITSM cannot be overlooked. Leadership in this context not only guides strategic direction and technogical
By Lori Milhaven & Ashley Jorgensen AgileCon2024 is a premier online conference for professionals interested in Agile methodologies or simply looking to support more adaptable ways of working across their teams and organizations. Join us as our incredible lineup of Agile thought leaders and practitioners take the virtual stage to share their expertise learned from
By Olivia Le Jeune and Jean-Roch Houllier
Change management can be defined as all the operations carried out within an organization to enable it to adapt to change and environmental evolution. Here’s an insight based on our experience of change management within our projects.
By Sophie Hussey
Governance, process, and procedure are often seen as red tape, bureaucracy, cold, not human-centric, or as unnecessary controls that stand in the way of delivering technology services or being Agile. This could be nothing further from the truth.
By Ko Ito
The effectiveness of experiential learning through Project Based Learning (PBL) by acquiring techniques and skills has been proven in many trainings.
By Georgina Otubela
In this article we will explore: the skills gap in technology, challenges and tactics for attracting and sourcing talent, retaining talent, and how we can encourage and develop future talent.
By Steven Briggs
Learning and development are crucial for professionals seeking to advance their careers, as it equips them with the necessary tools and skills needed to facilitate professional growth and reach their goals.
By Ko Ito
Tired of the same old project management routine? Feeling like your skills could use a hidden boost? Look no further than the real-world thrill of geocaching!
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