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IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

Information technology (IT) involves the use of computers, digital storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange electronic data. IT service management (ITSM) is the process of how those services meet the needs of the end users who employ them.

Process 330
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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. It also includes the tools that are used to run this process.

Process 322
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Information Technology Risk Management

Herding Cats

Information Technology Risk Management from Glen Alleman. Information Technology Risk Management from Glen Alleman. Information Technology Estimating Quality. Here's a paper describing how to manage an IT project with Risk Management. Related articles. IT Risk Management. Late Start = Late Finish.

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What Is the Iterative Process?

ActiveCollab

Whether you want to improve a process, service, or product, using the right development strategy can help you accomplish your company's goals faster. The iterative process is one of the methods companies apply to boost their business strategies and improve their offer. WHAT DOES THE ITERATIVE APPROACH MEAN?

Process 69
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Emerging Trends & Challenges in Information Technology

ProjectManager.com

Information technology (IT) is the backbone of the modern enterprise. Let’s examine the emerging information technology trends and challenges as well as the modern IT project management solutions designed to overcome them. What Is the Role of Information Technology? Reduced Visibility on IT Projects.

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Iterative Process

Techno-PM

Implementing a development plan may be highly advantageous to achieving your company's goals, regardless of the product, service, or process you're aiming to enhance. Download Project Management Templates Companies employ the iterative process to further progress their company strategy and improve their offers. How Does It Work?

Process 36
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What are the Risk Management Roles in Projects and Programs?

Project Risk Coach

Information Technology) or in a Project Management Office (PMO). Others may be placed within a department such as Information Technology (IT), focusing on managing IT projects. Where do project managers reside organizationally? That depends on the organization. Control is high. Where are PMOs placed organizationally?