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What is IT Service Management?

The IIL Blog

Most of these roles were based on aspects of IT operation, such as mainframe operation and maintenance, which later evolved into software development and commercialisation. As governments and organisations began to utilise IT to run their organisations, the concepts of ‘services’ began to evolve.

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Estimating is a Learned Skill

Herding Cats

The primary purpose of software estimation is not to predict a project’s outcome; it is to determine whether a project’s targets are realistic enough to allow the project to be controlled to meet them ‒ Steve McConnell. Software quality measurement,” Magne Jørgensen, Advances in Engineering Software 30 (1999) 907–912.

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Software Estimating Resources

Herding Cats

“Effort Estimation of Use Cases for Incremental Large-Scale Software Development,” Pareastoo Mohagheghi, Bente Anda, and Reidat Conradi, Proceedings of the 27th international conference on Software engineering. Software Development Effort Estimation using Fuzzy Bayesian Belief Network with COCOMO II,” B. 9, Issue 3, No.

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Risk Management Resources

Herding Cats

Taxonomy-Based Risk Identification,” Marvin Carr, Suresh Konda, Ira Monarch, Carlo Ulrich, and Clay Walker, Technical Report, CMU/SEI-93-TR-6, Software Engineering Institute, June 1993. IEEE Transactions on Software Engineering , Vol. Software Engineering Institute, January 1996. De Meyer, C. Loch, and M.

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A Compendium of Risk Management Resources

Herding Cats

Taxonomy-Based Risk Identification,” Marvin Carr, Suresh Konda, Ira Monarch, Carlo Ulrich, and Clay Walker, Technical Report, CMU/SEI-93-TR-6, Software Engineering Institute, June 1993. IEEE Transactions on Software Engineering , Vol. Software Engineering Institute, January 1996. De Meyer, C. Loch, and M.

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Misunderstanding Making Decisions in the Presence of Uncertainty

Herding Cats

Hybrid–Agile Software Development Anti–Patterns, Risks, and Recommendations,” Paul E. McMahon, Cross Talk: The Journal of Defense Software Engineering , July/August 2015, pp. Nord, CrossTalk: The Journal of Defense Software Engineering , May/June 2013. Federal Government, in support of OMB Circular A-123.”.

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Cone of Uncertainty Bibliography

Herding Cats

I work in a domain where the CoU is baked into the Integrated Program Performance Management (IPPM) processes flowed down from the buyer, in this case, the Federal Government. IEEE Transactions on Engineering Management , 57 (4), pp. Olagbemiro, Naval Postgraduate School Dissertation, December 2008. Newnes, Linda B.,