What is IT Service Management?
The IIL Blog
JANUARY 24, 2024
As governments and organisations began to utilise IT to run their organisations, the concepts of ‘services’ began to evolve. It was way back in 1989 that the first version of the Information Technology Infrastructure Library, aka ITIL, emerged. ITIL v2 followed this in 2001, ITIL v3 in 2007, and ITIL 4 in 2019.
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