Tue.Aug 08, 2023

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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

One irrefutable reality stands out in the fast-paced world of business, where competition is tough and consumer expectations continue to evolve: outstanding service is the cornerstone that holds the customer/brand connection together. It’s true: what you know to be the case from your own interactions with brands is borne out by research. And unsurprisingly, excellent service is the key to making customers come back time and time again.

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Price is what you pay, value is what you get

Scrum.org

Warren Buffett once said: “Price is what you pay, value is what you get.” This thought concerns the financial market and business valuation (price value, stock, etc.). However, the phrase is universal enough that I would use it for Product Ownership and features usefulness in products. This statement profoundly resonates with me, and I believe it should also strike a chord with Product Owners.

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Burnout in Project Management

The IIL Blog

By Harold Kerzner, Ph.D. BURNOUT GROWTH For decades, people have been plagued with the fear of burnout. The importance of understanding burnout and its effects appeared in psychosocial literature in the 1970s [Freudenberger (1974), and Maslach (1976)]. The focus was on burnout in people who were working. Since that time, models have been created to measure levels of burnout [Maslach and Jackson (1981), and Kristensen et al. (2005)].

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Actionable Tips For Enhancing Customer Support For Your Online Store

Productivity Land

In the digital age, customer support has become a critical aspect of any online business. It’s the backbone of customer retention and a key differentiator in a crowded marketplace. With the right strategies, you can transform your customer support from a mere function to a full-fledged customer experience that drives loyalty and growth. The main reason why customer support is important is that it fosters growth.

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Understand Digital Debt, Form a Team, Set Goals, and Plan Roadmap for Transformation

Understanding digital debt is crucial before digital transformation. Assemble a team to assess internal operations, market pressures, and digital debt's impact. Define future digital vision with measurable goals. Refine hypotheses and conduct market analysis. Develop a roadmap for transformation with defined projects, cost estimates, and governance.

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Supercharge Your Teamwork: 4 Essential Distributed Work Practices

The IIL Blog

By Mark Cruth In the wild world of distributed work, getting your team to collaborate like a well-oiled machine can sometimes feel like a real uphill battle. Picture this: your team is scattered all over the place, some on the other side of the globe, and collaboration and connection issues are running rampant. No one knows what’s going on, everyone is making assumptions about who’s doing what, and the latest team survey shows that people are feeling lonelier than ever before.

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Best Project Management Tools for UAE

Celoxis

How did a vision from 2005 transform into Dubai’s iconic transport backbone, mobilizing 30,000 workers from 20 nations and managing billions in budget, showcasing the pinnacle of project management in making grand dreams come to life? The United Arab Emirates, renowned for its innovation and rapidly growing business ecosystem, stands out as a prominent destination for industry leaders worldwide.

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Definition of Done vs Acceptance Criteria: What’s the Difference?

Scrum.org

The Definition of Done and Acceptance Criteria both describe facets of a finished backlog item, don’t they? So what’s the difference? Does it matter? YES!! While they may seem similar, there are some crucial distinctions between these two, and confusing them may cause serious problems. Professional Scrum Trainer Robert Pieper and I hope this quick video differentiating the two helps!

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PRINCE2 7th edition

Henny Portman

After more than two years work it’s great to finally see the PRINCE2 7th Edition transition from idea to reality. The 7th Edition is human centric, AI/data analytics ready, tackles sustainability head on, more flexible than ever and much much more. I was part of a great author team. Thanks to John Edmonds FAPM Vicky Hunter Emily Rebecca Holbrook Szymon Pawłowski, PMP Jo Lucas Tanja van den Akker Brad Bigelow Richard Rose Sue Taylor Michelle Rowland Marisa Silva, the Lu

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Embracing Your Inner Warrior: Unleash Your Leadership Potential

The IIL Blog

By Jenn Donahue Do you sense a warrior spirit kindling within you? A warrior is not merely a figure from ancient battles; it’s a mindset that champions what’s right and just in the world. Defining a warrior involves specific qualities and a unique outlook. Within every warrior beats a heart that recognizes its strengths and wields its power.

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Strategic Project Finance Essentials: A Project Manager’s Guide to Financial Metrics

Speaker: Ketan Jahagirdar - Sopheon’s Director of Product Management

Empower yourself as a project manager with insights that directly influence the financial landscape and strategic direction of your organization! Join us for a deep dive into the world of financial strategy, as we dissect key metrics that drive CFOs and business leaders’ investment decisions. This session will equip you with the necessary tools to craft compelling business cases as well as a comprehensive understanding of the crucial distinction between capital expenditure and operational expend

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Trello as a productivity hub: A 101 guide

Trello

Ever open up your browser with immense dred trying to find the last tab you were working on? Stats show that up to 9% of work time for the average worker is spent reorienting after switching between dozens of tabs, windows, or apps. While collaboration tools were made to make us more productive on the surface, the frequent toggling, clicking, and expanding often derails our focus to achieve a single task.

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