customer-support 
Kiron Bondale
JANUARY 29, 2017
A recent Harvard Business Review article provides support for what I’ve witnessed with organizations which are attempting to move their work management model from a highly prescriptive approach to a self-organized one where teams determine the best approach to conduct their work and then refine their practices over time.
Moira Alexander
JANUARY 12, 2017
Customer satisfaction is always the highest priority; achieved through rapid and continuous delivery. Changing environments are embraced at any stage of the process to provide the customer with a competitive advantage. Increased focus on specific customer needs. A product or service is delivered with higher frequency.
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Redbooth
JANUARY 26, 2017
Channel your energy better: Recently, a member of our Customer Success team created a channel in Amium to post support tickets so that the rest of the team could immediately see what customers are asking for. Bingo—we enhanced a feature and made the customer happy. I can do it next week.”
LiquidPlanner
JANUARY 3, 2017
is about a future with self-driving cars, 3D printers, and customized automation. More intelligent logistics through technology solutions that support product manufacturing from the customer sales cycle through final delivery. There’s no doubt about it: We’re entering a new world of industry.
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Wrike
JANUARY 31, 2017
hours, there’s been a process-centric and customer-centric approach to improving business results. Business processes are basically activities that involve multiple people and resources, and lead to an outcome that produces value for the organization or its customers. Support : Test the vendor’s support systems.
Binfire
JANUARY 16, 2017
At Binfire, when we hire developers or customer support technicians, we no longer require them to work from our offices. The result has been fantastic and we can say with pride that we have the best developers and technical support engineers from around the globe working for us. Technology should support remote employees.
Speaker: Suzie Prince, Head of DevOps, Atlassian
In an ever changing world Product Managers are being pushed now, more than ever, to keep up with business and customer demands. Luckily, the culture of DevOps and the practice of Continuous Delivery supports product managers and their teams as modern software development evolves at a rapid pace.
Speaker: Ryan McInerny, CAMS, FRM, MSBA - Principal, Product Strategy
Join this exclusive webinar with Ryan McInerny to learn: Cryptocurrency asset market trends How to manage risk and compliance to serve customers safely Best practices for identifying crypto transactions and companies Revenue opportunities with custody arrangements, brokerage fees, account maintenance fees, and lending The roadmap needed for successful (..)
Advertiser: ZoomInfo
How AI-powered analytics are leading to more intriguing and satisfying customer interactions. The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data).
Speaker: Peter Monkhouse, Founder, NewGenP
The relationship between products and projects and product owners and project managers will be explored in an iterative environment that focuses on delivering products that add value to customers. Design a project execution approach to support product development. Describe how project managers and product owners support each other.
Speaker: Cait Porte, SVP Product and Customer Experience, Zmags
Gathering support for a product feature or enhancement is a critical skill for Product Managers. Talking to customers, working with key stakeholders in the business and convincing development that a feature is necessary can be a daunting task.
Speaker: Luke Freiler, CEO and co-founder of Centercode
After weathering recessions with a wide range of iconic customers, CEO and Product Manager Luke Freiler has seen first hand the impact the Voice of the Customer has had in making or breaking tech companies during hard times. Scaling testing processes to support release schedules that are bursting at the seams.
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