customer-support 
ActiveCollab
MARCH 13, 2017
Triggers (when any of these things happen, an action can happen in another app) that Active Collab supports: New project / task / task list is created. Actions (what can happen in Active Collab when something happens in some other app) that Active Collab supports: Create a project / task / company / time record / discussion.
LiquidPlanner
MARCH 14, 2017
It’s a simple one-sentence line, like deliver engineer-to-order projects to customers at our promise dates 95% of the time. These notes are then placed on a wall, and duplicate tasks and those that don’t support the objective are removed. Create a Focused Objective. Identify Clear Metrics.
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Herding Cats
MARCH 17, 2017
It's common to hear, projects are overhead, we just need to get the value to the customer as fast as possible. This code was for a Missile Defense system - Cobra Dane and a few satellites that supported it. This seems to be a lament from agile developers. Anything getting in the way of them coding is seen as an impediment. .
Binfire
MARCH 13, 2017
Who is my customer, to whom I report to and what are my responsibilities? Make sure to support them if they are genuinely trying to fix the issue. 20-Failing to make everyone on the team to support the project plan. The success metric should have the support of your executive management, your customer and your team.
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Speaker: Peter Monkhouse, Founder, NewGenP
The relationship between products and projects and product owners and project managers will be explored in an iterative environment that focuses on delivering products that add value to customers. Design a project execution approach to support product development. Describe how project managers and product owners support each other.
Speaker: Suzie Prince, Head of DevOps, Atlassian
In an ever changing world Product Managers are being pushed now, more than ever, to keep up with business and customer demands. Luckily, the culture of DevOps and the practice of Continuous Delivery supports product managers and their teams as modern software development evolves at a rapid pace.
Speaker: Cait Porte, SVP Product and Customer Experience, Zmags
Gathering support for a product feature or enhancement is a critical skill for Product Managers. Talking to customers, working with key stakeholders in the business and convincing development that a feature is necessary can be a daunting task.
Speaker: Luke Freiler, CEO and co-founder of Centercode
After weathering recessions with a wide range of iconic customers, CEO and Product Manager Luke Freiler has seen first hand the impact the Voice of the Customer has had in making or breaking tech companies during hard times. Scaling testing processes to support release schedules that are bursting at the seams.
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