Lean Software Development Sustainability Technical Support 
Leading Agile
JANUARY 28, 2019
If we sell a software product, or we sell a service that is supported by software systems behind the scenes, we have “internal” customers as well as the “external” one, such as: Operations. Technical support. Software testers. Software developers/maintainers.
Wrike
OCTOBER 24, 2017
Slack grew into a giant in the enterprise SaaS space not just because the product is excellent at what it does, but because the extended experience (the marketing emails, the technical support, and all of the moving pieces around the product ) is excellent too. Quality AND Quality of Life. We think that’s not too much to ask!
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