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How to handle production support when using Scrum

Scrum.org

Many Scrum Teams responsible for developing new features for software are also responsible for their production support. Production support refers to the activities involved in maintaining and ensuring the smooth operation of a software application or system in a live or production environment. This is not the case.

SCRUM 214
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How the Scrum Master supports Adaptation (33)

Scrum.org

Yet s/he cannot do this alone… S/he fulfills this accountability by helping everyone understand the intent of the Scrum concepts, and supporting the team to implement Scrum. As such the Scrum Master does not make any adaptations her/himself directly, yet supports the Scrum Team to adapt. Support your Scrum Team in cross-functionality.

SCRUM 169
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How self-management is supported by a transparent Product Backlog (50)

Scrum.org

And so the Product Backlog supports deciding on what. And so the Product Backlog supports deciding on what. Given the Product Backlog provides on ordered list, combined with the sizing of the items by the Developers and their past performance, a forecast can be made on when some items might be implemented.

SCRUM 191
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Size work to support incremental delivery

Scrum.org

I once worked with a Scrum team that deliberately underestimated the size of Product Backlog items during refinement to enable them to pull oversized items into the Sprint, bypassing the team agreement that restricted larger items from being pulled into the Sprint. Why would they do this?

Cadence 188
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Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

Leveraging a data provider to help identify and connect with qualified prospects supports company revenue goals by alleviating common headaches associated with prospecting research and empowers sales productivity. So what’s the problem? Many organizations fail to properly evaluate vendors during the selection process.

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How self-management is supported by a transparent Sprint Backlog (51)

Scrum.org

And so the Sprint Backlog supports deciding on what. And so the Sprint Backlog supports deciding on who. The Sprint Backlog includes an actionable plan for delivering the Increment. And so the Sprint Backlog supports deciding on how. And so the Sprint Backlog supports deciding on when.

SCRUM 185
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Scrum Guide for Leaders - Supporting the Scrum accountabilities/roles

Scrum.org

While the Scrum Guide does not explicitly talk about anyone outside of the Scrum Team, Scrum assumes organizational leadership and support. . Dependency Management - There is never an ideal Scrum Team and it will always require help and support from other teams or service departments. Product Owner.

SCRUM 236
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Everything You Need to Know About Crypto

Speaker: Ryan McInerny, CAMS, FRM, MSBA - Principal, Product Strategy

May 18th, 2023 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm BST

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Scaling to the Masses - Fit Your Product for a Larger User Base

Speaker: Dustin Smith, Sr. Product Manager, Incubator

Strategies to get internal support for your product. Join Dustin Smith, Senior Product Manager of the Innovation Incubator at Indeed, and learn how to scale your product for greatness. In this webinar, you will learn: Making the choice to scale. How to scale economically and efficiently.

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The Innovative PM: Cultivating Creativity in the Evolving Hybrid Workspace

Speaker: Rachel Rai Henry, Founder of the Creative Flow School

Practical, in-depth examples of tools that support streamlining and auditing hybrid teams. How a creative approach to project management leads to less employee burnout and overall increased productivity. Best practices for boosting communication and connectivity in hybrid workplace management.

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Connecting Analytics to Strategy - Keeping Your Corporate Objective In Sight

Speaker: Tom Evans, Senior Principal Consultant and Trainer, 280 Group

How does my product decisions support the overall strategy of the business, and am I tracking the right metrics based upon that strategy? But there is one essential element that is often left out of the conversation, and that is strategy.

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Employee Wellness: How to Make Remote Work for You

Speaker: Abby Guthkelch, Global Head of Executive Engagement at Meta

In this session, we will explore how organizations are putting trust at the heart of their remote-first strategies; centralizing virtual workspaces to foster remote-first cultures; and providing equal access, opportunities, benefits, and inclusion to support workers to achieve a healthy “life balance”.

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How Sales Enablement is Supporting Social Selling in 2022

Speaker: Brynne Tillman CEO | LinkedIn Whisperer at Social Sales Link

Creating Content that Supports Sales. In this 1-hour session, Brynne Tillman from Social Sales Link will teach: What Sales Professionals Believe About LinkedIn. What Many Sales Professionals Are Doing Wrong. Profile Branding Tips for Your Sales Team. Curating Content That Converts on LinkedIn.

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A CHRO’s Perspective on Substance Use in the Workplace: Supportive Strategies to Help Your Workforce Thrive

Speaker: Smita Das, MD, PhD, MPH, Medical Director, Psychiatry and Naj Wright, MBA, C-Suite HR Executive

Actionable ways to support and care for employees and their families who are experiencing AUD or SUD. How a comprehensive mental health benefit provides flexibility and support for your most vulnerable employees, how and when they need it most.

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Employee Wellbeing & DEI: Supporting Inclusivity Throughout the Employee Life Cycle

Speaker: Catherine Mattice - Culture Consultant, Business Coach, Strategic HR Expert

Employees go through a variety of experiences from the day they start at an organization to the day they leave an organization. These experiences influence their behavior, productivity, and dedication to the organization. In other words, employee wellbeing has a significant influence on organizational success.