customer-support 
The IIL Blog
APRIL 24, 2024
Customers consume the products and services created by the enterprise. All organizations should strive to deliver value to their internal and external customers. Our customers define value. But customers validate those innovations by “voting with their wallets.” They learn from their customers and continually innovate.
Scrum.org
APRIL 30, 2024
Do our team and others we support in the organization have a solid understanding of Scrum framework, theory, and values? Are our team and others we support in the organization experiencing continuous improvement, learning, and growth? Is our team reliably delivering quality, valuable Increments?
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The IIL Blog
MAY 1, 2024
Organisations are typically divided into production or line functions and then the support functions. Most strategies result in some change that is customer-facing. A series of processes that are carried out to produce value, that is some product or service which the customer buys and is willing to pay money.
The Strategic Project Manager
APRIL 30, 2024
Financial Metrics – Lean-Agile approaches prioritize value delivery to customers through iterative development, continuous improvement, and customer collaboration. However, Lean-Agile methodologies emphasize delivering value incrementally and rapidly adapting to changing customer needs.
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Project Pulse Journal
MAY 1, 2024
A problem-solving strategy is your most powerful tool, and it will help define how a project manager supports and leads the way in removing roadblocks. In essence, problem-solving enables us to navigate customer data and turn challenges into opportunities for improvement and growth.
Project Pulse Journal
APRIL 29, 2024
Simultaneously, identify external stakeholders, such as customers, suppliers, investors, and community groups, whose interaction with the organization shapes its external business environment and strategic outlook. This comprehensive list of stakeholders will form the foundation for a thorough analysis in the subsequent steps.
Speaker: Suzie Prince, Head of DevOps, Atlassian
In an ever changing world Product Managers are being pushed now, more than ever, to keep up with business and customer demands. Luckily, the culture of DevOps and the practice of Continuous Delivery supports product managers and their teams as modern software development evolves at a rapid pace.
Speaker: Ryan McInerny, CAMS, FRM, MSBA - Principal, Product Strategy
Join this exclusive webinar with Ryan McInerny to learn: Cryptocurrency asset market trends How to manage risk and compliance to serve customers safely Best practices for identifying crypto transactions and companies Revenue opportunities with custody arrangements, brokerage fees, account maintenance fees, and lending The roadmap needed for successful (..)
Advertiser: ZoomInfo
How AI-powered analytics are leading to more intriguing and satisfying customer interactions. The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data).
Speaker: Peter Monkhouse, Founder, NewGenP
The relationship between products and projects and product owners and project managers will be explored in an iterative environment that focuses on delivering products that add value to customers. Design a project execution approach to support product development. Describe how project managers and product owners support each other.
Speaker: Cait Porte, SVP Product and Customer Experience, Zmags
Gathering support for a product feature or enhancement is a critical skill for Product Managers. Talking to customers, working with key stakeholders in the business and convincing development that a feature is necessary can be a daunting task.
Speaker: Luke Freiler, CEO and co-founder of Centercode
After weathering recessions with a wide range of iconic customers, CEO and Product Manager Luke Freiler has seen first hand the impact the Voice of the Customer has had in making or breaking tech companies during hard times. Scaling testing processes to support release schedules that are bursting at the seams.
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