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Voice of the Customer (VOC): a Powerful Tool for Valuable Customer Insight

Project Bliss

Getting the Voice of the Customer (VOC) tells you if you’re on the right track in your product or process improvement project. This is called getting the Voice of the Customer (VOC). What is Voice of the Customer. What is Voice of the Customer. But how can I do that?”

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What is Voice of the Customer (VOC)? | Video

Online PM Courses

How do you know what your users, customers, and stakeholders want? You need to listen to their voices. So, what is the Voice of the Customer? The post What is Voice of the Customer (VOC)? Video appeared first on OnlinePMCourses.

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The DMAIC Methodology: Six Sigma Strategies for Businesses

Techno-PM

If it's a product issue, then asking internal and external customers questions is key to understanding the problem. The inputs for the define phase should come from the voice of the customer (VOC), the voice of business (VOB), and the voice of process (VOP). Those are: 1.Define

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Project Management Glossary: 200+ Terms PMs Frequently Use

Epicflow Blog

If you’re engaged in project management or your occupation is somehow related to it, you should have an eye for project management terms. On the other hand, it’s quite difficult to retain all the definitions in memory and a good PM dictionary would be a lifesaver. . Accountability . Activities . Activity Attributes . Activity List . Activity List

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Project Management Glossary: 200+ Terms PMs Frequently Use

Epicflow Blog

If you’re engaged in project management or your occupation is somehow related to it, you should have an eye for project management terms. On the other hand, it’s quite difficult to retain all the definitions in memory and a good PM dictionary would be a lifesaver. . Accountability . Activities . Activity Attributes . Activity List . Activity List