article thumbnail

The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build. Check out more project management trends shaping how we deliver projects successfully this year for other ideas of how to empower teams.

article thumbnail

How to provide constructive criticism

Rebel’s Guide to PM

As a manager, there is sure to come a time when you have to address poor performance or substandard work. When you are a project manager, it is your responsibility to make sure that you help your team to learn from those mistakes and to find ways to improve the quality of their work. This is a guest post by Sarah Clare.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Risk-aware Product Development (a.k.a. Scrum)

Scrum.org

Over the years I've heard my share of these kinds of statements from various levels of executives: "When my guys run a product development release I really want to know what I will get at the end so I can make business plans accordingly". "In Types of Uncertainty in Product Development. Let's make it clear up front.

article thumbnail

6 Barriers to customer centricity

Rebel’s Guide to PM

They are: Time Transparency Team Title Type of organization Technique. Experience has shown that once successes have been delivered and the customer sees evidence that the process delivers real benefit to them, face-to-face meetings follow very quickly at the customer’s request. Let’s look at each of those in turn. Transparency.

article thumbnail

The Must-Read Reading List for Project Communication and Collaboration

Rebel’s Guide to PM

. Project teams communicate and collaborate by default, don’t they? That certainly hasn’t been the case for all the teams I have worked on. Don’t assume your project team will know how (or even want to) communicate well and collaborate with each other. Anthony Mersino: Amacom, 2013. Ann Pilkington: Gower, 2013.

2013 289
article thumbnail

9 Essential Project Management Competencies

Rebel’s Guide to PM

Your thoughts turn to what you should be doing for your professional development in the months ahead… and there’s a lot of choice. I don’t have the time (or the requirement) to take a certification course, but I’m always prepared to develop the project management competencies I need to succeed. Self-awareness. We all have limits.

article thumbnail

Top Project Management Conferences of 2020

ProjectManager.com

It’s not a bad practice, but why save it for once a year? This project management conference covers topics such as the project management framework and its terminology, process groups and the nine knowledge areas of the PMBOK. A software development conference with workshops on the theme of Our Digital Tomorrow. GOTO Chicago.

2020 258