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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build. Check out more project management trends shaping how we deliver projects successfully this year for other ideas of how to empower teams.

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What’s the big deal about the Definition of Done in Scrum?

Scrum.org

If we don’t have a straightforward answer about a batch of cookies, imagine how much more grey area there might be in something as complex as software development. Without a clear agreement about a Definition of Done, some developers may think they are done after the code is complete. Prevents misunderstandings among Developers.

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Henry Gantt’s Biography & Role in Gantt Chart History

ProjectManager.com

He’s best remembered for the tool that bears his name and his works in the development of what’s called scientific management. While Gantt charts are named after Henry Gantt, the first Gantt chart was developed by Karol Adamiecki, a Polish engineer, in the mid-1890s. It was later renamed the Taylor Society.

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Current State and Future Prospects of Scrum and Agile Development in Japan

Scrum.org

Since I became a Professional Scrum Trainer in November, I have been asked a lot about the current state, and the future perspectives, for Scrum and agile development in Japan, where I’ve worked for the last six years. Yet, Scrum and the principles of agile development are not as common in Japan as they are in other parts of the world.

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The Truth about Bullying in Project Management

Rebel’s Guide to PM

This is a guest article by Paul Pelletier, LL.B., The most obvious are impacts on project success, team performance, budgets and timelines. Read Next: Check out the 6 principles of stakeholder engagement for a better way to work with a team than the bullying behaviour described here. Neutrality isn’t an option.

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Project Risk Management: How-to guide (with tips)

Rebel’s Guide to PM

In this article we’ll look at tips for risk management, the role of the risk log, how risks relate to issues and share some project risk examples. Mark Engelhardt, at a the Art of Projects Conference in Hungary one year (I forget when we were there), said: “You don’t have a choice about whether you’re going to look stupid on a project.

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Career Development in Overdrive

Leading Answers

Beyond “Drive” Enablers – Into “Overdrive” A recent  Entrepreneur article about seven basic human needs provides great insights into a holistic set of motivational/satisfaction ideas we can bring to teams. Outline the problem, let the team tell you how it intends to solve it. People want to improve their skills.