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5 Ways to Collect Better Customer Feedback

ProjectManager.com

If you don’t think customer feedback is important, then you probably don’t have many customers. The relationship between a business and its customer base is the barometer of its well-being. If you’re losing touch with customers, then the business is in trouble. How to Best Collect Customer Feedback.

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Kanban in Manufacturing: Main Uses & Benefits

ProjectManager.com

Done properly, kanban can reduce expenses, improve customer satisfaction, create more efficient processes and limit risk. Visual workflows make it easy to identify bottlenecks and custom workflows can be made with automation features to streamline manual, repetitive work. On this board are cards that represent specific tasks.

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Announcing Our Newly Redesigned API, Now Available on All Editions

ProjectManager.com

ProjectManager is excited to announce that we now have a newly redesigned application programming interface (API) for our customers. ProjectManager’s API gives customers the tools to develop, implement and manage their own bespoke integrations between two systems. Integrate your applications for more reliable data and better reporting.

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Value-Driven Mastery: Relentlessly focus on Value over outputs (From PM to PSM 06)

Scrum.org

This principle underscores the importance of aligning every effort with business objectives, customer needs, and the intended benefits. Regularly inspecting progress and adapting the work based on feedback ensures that the team is always working towards the highest value as understood at that moment.

SCRUM 166
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Service Request Management in IT: Process & Best Practices

ProjectManager.com

Service request management is the process by which a service request is delivered to customers, employees and vendors. Having this process well-established will help your IT team focus on my critical issues without sacrificing the customer experience. Being able to prioritize will help you better fulfill all the service requests.

Process 322
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Checklist for better goals in Scrum (Sprint and Product)

Scrum.org

Overview I’ve studied the goals for some time now and have come up with a checklist that can help you make better Sprint and Product Goals. If you’re unclear on why goals are important, see my blog post on commitments. It’s a killer blog that’ll have you rethinking your approach to Sprint Goals.

SCRUM 243
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Framing Transformation Strategy from a Learning Perspective: A Shift from Assertion

Scrum.org

In this blog, we'll unravel how embedding a learning perspective within your transformation strategy can lead to more meaningful, lasting change, particularly in the context of Agile methodologies and digital transformation. Customer-centric approaches. Building feedback loops. But what if there's a more dynamic, resilient way?