Remove help-desk
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5 Ways to work smarter, not harder

Rebel’s Guide to PM

Set clear boundaries about how people contact you If people can reach you by Teams message or Slack, SMS, mobile phone, desk phone, home phone, email and so on it makes life much more stressful. I have booked into a hotel for the weekend to write my next book and I’m just doing a few bits of blogging to give my mind a break.

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IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

Over the course of this blog, we’ll discuss how ITSM is implemented, managed and delivered to meet the needs of an organization and how project management software can help facilitate those processes. It also helps manage change efficiently because those changes are planned, tested and communicated. Let’s look at some examples.

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Service Request Management in IT: Process & Best Practices

ProjectManager.com

ProjectManager is award-winning project management software that helps you manage each step in the service request process and tracks it in real time. Having this process well-established will help your IT team focus on my critical issues without sacrificing the customer experience. They are as follows.

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New and Improved ProjectManager Slack Integration

ProjectManager.com

Integrating Slack into ProjectManager helps you work more efficiently, reducing unnecessary meetings and status reports. It’s easy to update your tasks even if you’re away from your desk. Make messaging more robust by referencing tasks and task details right in Slack. The data is at your fingertips, whether in ProjectManager or Slack.

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6 Real Project Managers Show You How To Manage Multiple Projects

Rebel’s Guide to PM

Of course you need a certain degree of flexibility because unexpected events can happen in a project you’re currently not working on, but it helps a lot to have rough plan when to do what in order not to feel overwhelmed by the tasks of the multiple projects. Not only is this more fun but it helps to keep things separate.

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7 Ways To Stay Motivated & Productive During the Summer At Work

Rebel’s Guide to PM

I’d like to share some summer productivity tips to help you out. These 5 tips for managing information overload will help you stay on top of your work. Templates and checklists can help you focus your efforts on the things that really matter. I am not an ‘outside’ person. You’ll find the energy to keep going.

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How to lead "Live Virtual Class" like a pro- part one (Preparation)

Scrum.org

Based on the lessons learned from attending and leading virtual sessions, I am very humbled to create a two-part blog series as an experience report to help my fellow colleagues from the Agile and Scrum community to lead live virtual classes like a professional. It also helps during the breakout sessions.