customer-support 
Rebel’s Guide to PM
MARCH 3, 2019
RASCI includes an extra option to mark people as ‘Supportive’ (that’s the S). This is someone who can provide resources, information or will generally support you in getting the work done. Identify the people including suppliers and customers. Now add the Consulted, Informed and Supportive (if using). Not much, actually.
ProjectManager.com
MARCH 5, 2019
Stakeholders can influence everything and everyone in a project or organization, including senior management, project leaders, team members, customers, users and many others. More recently, in 1995, ethicist Thomas Donaldson has argued that stakeholder theory has descriptive, instrumental and normative aspects that are mutually supportive.
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Scrum.org
MARCH 8, 2019
That's what management support for "going agile" often boils down to. Current Value measures the value delivered to customers or users today. How satisfied are customers, or employees for that matter? Unrealized Value measures the value that could be realized by meeting all of the potential needs of customers or users.
ProjectManager.com
MARCH 7, 2019
They’re refocusing their efforts to align portfolios to finish strong for the fiscal year and are launching new initiatives to support strategic plans for the calendar year. When teams think in flow efficiency, they become a high-performing team who delivers what customers need fast.”.
Advertiser: HealthCar
Support your team members' career transition with Career Star Accelerator Bootcamp: Custom Resume & LinkedIn Revamp + 6 Weeks of Career Coaching. Facing layoffs in your organization?
Scrum.org
MARCH 4, 2019
To support a journey to agility for executives, Scrum.org is developing a journey of workshops on the growth of sustainable organizational agility for an executive audience. engagement (employees, customers, partners and other stakeholders), ?respect, The executive has been left longing for real context on agility. It feels like, ?psychological-safety,
Proofhub
MARCH 7, 2019
In 2018, ProofHub reached various milestones from an all-new ProofHub to receiving laudable feedback from customers. that is calculated withholding the four major areas of any product: features, ease of use, customer support, and value for money. The result of all our hard work has shown up!
Advertiser: ZoomInfo
How AI-powered analytics are leading to more intriguing and satisfying customer interactions. The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data).
Speaker: Ryan McInerny, CAMS, FRM, MSBA - Principal, Product Strategy
Join this exclusive webinar with Ryan McInerny to learn: Cryptocurrency asset market trends How to manage risk and compliance to serve customers safely Best practices for identifying crypto transactions and companies Revenue opportunities with custody arrangements, brokerage fees, account maintenance fees, and lending The roadmap needed for successful (..)
Speaker: Peter Monkhouse, Founder, NewGenP
The relationship between products and projects and product owners and project managers will be explored in an iterative environment that focuses on delivering products that add value to customers. Design a project execution approach to support product development. Describe how project managers and product owners support each other.
Speaker: Suzie Prince, Head of DevOps, Atlassian
In an ever changing world Product Managers are being pushed now, more than ever, to keep up with business and customer demands. Luckily, the culture of DevOps and the practice of Continuous Delivery supports product managers and their teams as modern software development evolves at a rapid pace.
Speaker: Cait Porte, SVP Product and Customer Experience, Zmags
Gathering support for a product feature or enhancement is a critical skill for Product Managers. Talking to customers, working with key stakeholders in the business and convincing development that a feature is necessary can be a daunting task.
Speaker: Luke Freiler, CEO and co-founder of Centercode
After weathering recessions with a wide range of iconic customers, CEO and Product Manager Luke Freiler has seen first hand the impact the Voice of the Customer has had in making or breaking tech companies during hard times. Scaling testing processes to support release schedules that are bursting at the seams.
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