customer-support 
LiquidPlanner
JULY 27, 2016
Here’s an important question to ask when you’re shopping for project management software: “What kind of support do you offer?”. That’s why it’s crucial to have impeccable and dedicated support—product experts that will help you through the initiation and afterwards so you can get the most out of your platform. On-demand webinars.
Moira Alexander
OCTOBER 24, 2016
For example, if the business model has a high degree of SaaS use, then integrating additional web-based software will be much more easily absorbed than a business with primarily in-house customized solutions. The capability to take on maintenance and support should also be considered. The opposite may be true as well.
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Project Risk Coach
OCTOBER 3, 2016
The sponsor supports the team to ensure success. The sponsor has the perspective of how the project aligns and supports the organization’s mission, goals, and strategy. What About Customer Approval? One way to handle this situation is to include the customer on the Change Control Board. Project Manager.
Rebel’s Guide to PM
AUGUST 26, 2016
You must also seek out information from customers and other stakeholders to gather opinions about your products, projects. You can do that by taking a customer-centric approach on the project. Remember that feedback goes both ways. It’s crucial that you learn from your mistakes and evolve future deliverables.
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Rebel’s Guide to PM
OCTOBER 31, 2016
When your project is sliding sideways, you need your project stakeholders – clients, customers, sponsor – to work with you to help put things right. In other words, stop blaming the customer or your users and just get down to the business of sorting it all out. You’ll remember the names of their dogs so you can have “small talk”.
Rebel’s Guide to PM
MAY 23, 2016
RASCI includes an extra option to mark people as ‘Supportive’ (that’s the S). This is someone who can provide resources, information or will generally support you in getting the work done. Identify the people including suppliers and customers. Now add the Consulted, Informed and Supportive (if using). Not much, actually.
Speaker: Suzie Prince, Head of DevOps, Atlassian
In an ever changing world Product Managers are being pushed now, more than ever, to keep up with business and customer demands. Luckily, the culture of DevOps and the practice of Continuous Delivery supports product managers and their teams as modern software development evolves at a rapid pace.
Speaker: Ryan McInerny, CAMS, FRM, MSBA - Principal, Product Strategy
Join this exclusive webinar with Ryan McInerny to learn: Cryptocurrency asset market trends How to manage risk and compliance to serve customers safely Best practices for identifying crypto transactions and companies Revenue opportunities with custody arrangements, brokerage fees, account maintenance fees, and lending The roadmap needed for successful (..)
Advertiser: ZoomInfo
How AI-powered analytics are leading to more intriguing and satisfying customer interactions. The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data).
Speaker: Peter Monkhouse, Founder, NewGenP
The relationship between products and projects and product owners and project managers will be explored in an iterative environment that focuses on delivering products that add value to customers. Design a project execution approach to support product development. Describe how project managers and product owners support each other.
Speaker: Cait Porte, SVP Product and Customer Experience, Zmags
Gathering support for a product feature or enhancement is a critical skill for Product Managers. Talking to customers, working with key stakeholders in the business and convincing development that a feature is necessary can be a daunting task.
Speaker: Luke Freiler, CEO and co-founder of Centercode
After weathering recessions with a wide range of iconic customers, CEO and Product Manager Luke Freiler has seen first hand the impact the Voice of the Customer has had in making or breaking tech companies during hard times. Scaling testing processes to support release schedules that are bursting at the seams.
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