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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

This overwhelming majority demonstrates that service excellence transcends other considerations and has a big influence on brand views. In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build.

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VRIO Framework Analysis For The Strategic Project Manager

The Strategic Project Manager

When other firms possess similar resources or capabilities, a firm cannot achieve a sustained competitive advantage. It helps firms assess their strengths and weaknesses relative to competitors. It helps to identify areas where they have a sustainable competitive advantage.

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The Buyer Value Equation, Strategy, & Project Management

The Strategic Project Manager

Finally, it looks at the impact and application of the Buyer Value Equation framework for developing strategy and managing projects. It also includes continued support and maintenance to sustain the value. Quality can significantly influence the perceived value of a product or service.

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The John Kotter Change Management Model for Strategic PM’s

The Strategic Project Manager

John Kotter , a change management expert and Harvard Business School professor, developed a now well-known 8-step change management model, published in his 1996 book “Leading Change.” In this stage, like the completion of a project, you hand over the change to operations, which needs to sustain the change. Create Urgency.

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Leading Through Change: 5 Ways to Help Your Team Cope With A Crisis (Or Any Other Major Transition)

Planio

Leading a team through the triple-pronged crisis of a global pandemic, massive economic recession, and widespread social unrest was something I never imagined myself doing. 5 ways to help your team during a crisis. You’re guiding your product team through a world where customer needs have dramatically changed (and will continue to).

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Working Remotely? This Will Hit You Next!

Scrum.org

Despite the rapidness of the change, moving to remote worked surprisingly well for many teams, because they were used to some degree of remote work before. Especially development teams and technology firms in general have many years of experience with allowing their workforce to do their jobs from wherever and whenever they like.

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10 Tips How to Evaluate Leadership Skills When Hiring

Teamweek

TL;DR – Key Takeaways Leadership skills are the abilities and qualities that enable individuals to guide and influence others to achieve common goals, regardless of their role in the organization. Decision-making — Making timely and informed decisions based on available information while considering the impact on the team and organization.