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IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

Information technology (IT) involves the use of computers, digital storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange electronic data. IT service management (ITSM) is the process of how those services meet the needs of the end users who employ them.

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Emerging Trends & Challenges in Information Technology

ProjectManager.com

Information technology (IT) is the backbone of the modern enterprise. Let’s examine the emerging information technology trends and challenges as well as the modern IT project management solutions designed to overcome them. What Is the Role of Information Technology? Reduced Visibility on IT Projects.

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Project Manager Job Description (with free copy+paste examples!)

ProjectManager.com

That means that project managers work in virtually all fields, from software development and IT to human resources, from advertising and marketing to construction, and everything in-between. An IT Project Manager is responsible for developing and managing information technology projects and their cost, time and scope.

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You’ve Chosen a Career in Project Management…Now What?

The IIL Blog

Perhaps information technology or software development projects would be a good fit. The difference between technology and construction projects is quite vast – requiring specialized skillsets, methodologies, and training, so this is an important decision to make before moving forward. Are you a “techie” at heart?

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IT Incident Management: How to Manage IT Incidents

ProjectManager.com

When working in information technology (IT), an incident can shut down a network or server and stop work, which is why IT incident management is so important. An incident is when something happens that isn’t expected and usually has a negative impact on what you’re doing.

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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. Of course, there’s more to it than that.

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IT Financial Management (ITFM) Best Practices

ProjectManager.com

Information technology (IT) has found its way into almost every aspect of our lives, both professionally and personally. What we might take for granted actually involves a great deal of work and investment. IT financial management (ITFM) covers the costs of keeping our network, servers and devices running.