Remove remote-services
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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. What Is Service Request Management?

Process 332
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IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

Information technology (IT) involves the use of computers, digital storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange electronic data. IT service management (ITSM) is the process of how those services meet the needs of the end users who employ them.

Process 338
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Change Control Board: Roles, Responsibilities & Processes

ProjectManager.com

Through this process of detailed examination, the change control board decides on the viability of the change request or makes recommendations accordingly. There might also be a site change board for smaller changes that only impact remote sites. Customer Service/Technical Support/Help Desk Agents.

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Software Development Estimation: A Quick Guide

ProjectManager.com

Software development estimation is an essential part of many projects. Despite its importance, software development estimation is often overlooked. Let’s explore how software development estimation works and its techniques and tools. What Is Software Development Estimation? Learn more.

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Scrum Master's Toolkit: Essential Tools and Software for Agile Success

Scrum.org

However, remote or hybrid teams - and even in-person teams - will often prefer an electronic Scrum board. There are many popular software applications which can be used to create a Scrum board. Strengths: Enterprise-level IT service management capabilities. Customizable workflows to adapt to Agile practices.

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IT Incident Management: How to Manage IT Incidents

ProjectManager.com

Before we go into the process of IT incident management, let’s first understand what the term IT incident means and how IT incident management is defined. Then we’ll offer a few free IT incident management templates to help you control issues in your IT and how project management software can do what templates can’t.

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Kanban History: Origin & Expansion Across Industries

ProjectManager.com

Kanban history has informed everything from manufacturing to software development. For those unsure what kanban is, we’ll first explain the kanban system and then go into kanban history from its development to its uses in manufacturing, project management and software development.