Development Team Review Lean Monitoring Technical Support 
Leading Agile
JANUARY 28, 2019
If we sell a software product, or we sell a service that is supported by software systems behind the scenes, we have “internal” customers as well as the “external” one, such as: Operations. Technical support. Software developers/maintainers. A simple pass/fail assessment may be useful at times.
Leading Agile
OCTOBER 10, 2018
As people elsewhere in the organization learn about local solutions that provide partial support for their needs, they introduce various point-to-point interfaces and data feeds among these systems as a way to cobble together more-complete solutions. I was showing their development teams how to automate functional tests using Cucumber.
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