article thumbnail

Change Control Board: Roles, Responsibilities & Processes

ProjectManager.com

The manager leads the group, coordinates the activities and oversees all aspects of change. That is, they prioritize the change requests and lead the impact assessment of how the change affects the project. They also lead change control board meetings. Customer Service/Technical Support/Help Desk Agents.

article thumbnail

Epicflow Implementation Guide: Essential Steps and Best Practices

Epicflow Blog

Adjustment of system configuration Adjustment and customization of the system configuration are taking place in close cooperation of the client with Epicflow’s representatives. Technical support: Epicflow’s support team provides live support via Skype and e-mail, calls, a help desk, and a learning center (Wiki Epicflow).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Achieving Stakeholder Management Success with the Power-Interest Grid

Project Pulse Journal

Support and Buy-in : Engaging stakeholders according to their power and interests helps gain their support and buy-in, which are critical for project success. Change Management : Stakeholders with high interest but varying power levels can advocate change if appropriately managed.

article thumbnail

Risk Management Examples: 9 Behind the Scenes Stories

PM Basics

We scheduled the delivery of this requirement close to the project end. Nevertheless, we monitored this risk closely all the time. Once a new scope is identified, you need to ensure you ran it through a proper change management process. Hire a technical support team to quickly fix the equipment if needed.