Development Team Review Infrastructure Lean Technical Support 
Leading Agile
JANUARY 28, 2019
If we sell a software product, or we sell a service that is supported by software systems behind the scenes, we have “internal” customers as well as the “external” one, such as: Operations. Technical support. Software developers/maintainers. A simple pass/fail assessment may be useful at times.
Leading Agile
OCTOBER 10, 2018
Apart from positive reasons to enhance technical capability, the day-to-day operating costs of a large data center continue to rise, while the data center itself is not a revenue-generating resource (except indirectly, insofar as it supports other business operations). An example comes to mind from a large financial institution.
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