Using Hassle Maps for Strategy and Project Management
The Strategic Project Manager
FEBRUARY 18, 2022
The streamlined Hassle Map is the basis for the disruptively innovative entry of Zipcar into the personal transportation market. A Hassle Map documents visually the customer experience steps that cause angst and irritation – and potentially can be a cause for a customer to go elsewhere. “, by Curt Finch, Inc Magazine.
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