6 Barriers to customer centricity
Rebel’s Guide to PM
JANUARY 30, 2022
This is an edited extract from Customer-Centric Project Management by Elizabeth Harrin and Phil Peplow (Gower/Routledge, 2012). A way to handle this is for the PMO to reassure project managers that scores will not be used to rank project managers. Transparency can also manifest itself in cultural issues.
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