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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

This overwhelming majority demonstrates that service excellence transcends other considerations and has a big influence on brand views. Apply this in your projects During project delivery, use the right leadership approach to build a trusted, fun culture. This article first appeared at Rebel's Guide to Project Management

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Regaining Trust: The Winners and Losers of a More Cautious Tomorrow

Leading Answers

Availability bias  – The tendency to overestimate the likelihood of events with greater “availability” in our memory, which is influenced by how recent the memories are or how emotionally charged they may be. People are not going to forget COVID-19 for a long time, and will likely behave disproportionally to the risk of a similar event.

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