Rebel’s Guide to PM
AUGUST 8, 2023
This overwhelming majority demonstrates that service excellence transcends other considerations and has a big influence on brand views. A massive 96% of consumers say that exceptional service is critical in their choice to stay loyal to a business [i]. In addition, 89% of consumers moved to rivals after having a bad customer experience [ii].
Workamajig
SEPTEMBER 22, 2021
Brands, retailers, and reviewers who deal in VR headsets. Follow Influencers. Influencers, for better or for worse, shape trends (and the resulting demand). Get a bunch of powerful influencers onboard, and you can convincingly change a season’s dominant fashion colors and favorite song. Track Online Retailers.
Leading Answers
MAY 26, 2020
Availability bias – The tendency to overestimate the likelihood of events with greater “availability” in our memory, which is influenced by how recent the memories are or how emotionally charged they may be. People are not going to forget COVID-19 for a long time, and will likely behave disproportionally to the risk of a similar event.
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