2021 Leadership Software Review Technical Support 
Scrum.org
NOVEMBER 24, 2021
Customer Relationship Manager : Supporting stakeholders in their use of a product. This includes training, technical support, and preparation for new releases. One of the reviewers of this article, Maarten Dalmijn , noted that he missed “product discovery” as a core activity in the work by Bass (2018).
International Institute for Learning
APRIL 5, 2023
Some companies may believe that it is too costly to develop their own AI software and prefer to purchase a third-party package. There is also the concern for how continuous improvement efforts will be made to purchased packages due to degradation. System support will be needed on a continuous basis. Find out more here.
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