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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build. Check out more project management trends shaping how we deliver projects successfully this year for other ideas of how to empower teams.

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23 Books About Recruitment Every Recruiter Should Read

Teamweek

From integrating artificial intelligence into the process to courting passive candidates as a core recruitment strategy – keeping up with the latest literature is essential for today’s recruiters and hiring managers. With over 10,000 published titles, finding the right books about recruitment can be a challenge.