article thumbnail

7 Steps for Effective Problem Management in IT

ProjectManager.com

This is called problem management, which has been detailed into best practices within the services management framework ITIL, or the information technology infrastructure library. One of the aspects of problem management is pinpointing the issue in the IT infrastructure that is the root cause of the problem, which is where the ITIL comes in.

article thumbnail

Understanding the Value of IT Consulting Services in Business

Wrike

IT consultants work closely with businesses to understand their long-term goals and create a comprehensive plan that outlines the necessary steps to achieve success. Infrastructure consulting: This focuses on designing, implementing, and managing IT infrastructure to support business operations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 5 Skype Alternatives for Video Conferencing & VoIP

TrustRadius Project Management

In the modern business landscape, it is not feasible to close every conversation you may have throughout the day. Users also say that they appreciate that Zoom can be used across their organizations in many different ways, including product demos, technical support, and conference calls. The Best Skype Alternatives Today.

article thumbnail

Practical Simplification in Agile

Leading Agile

If we sell a software product, or we sell a service that is supported by software systems behind the scenes, we have “internal” customers as well as the “external” one, such as: Operations. Technical support. But that single perspective doesn’t come close to truly understanding a complex situation.

Agile 107