ProjectManager.com

MARCH 30, 2020

This is called problem management, which has been detailed into best practices within the services management framework ITIL, or the information technology infrastructure library. One of the aspects of problem management is pinpointing the issue in the IT infrastructure that is the root cause of the problem, which is where the ITIL comes in.

Technical Review 261

Technical Review Infrastructure Software Review Information Technology 261

TrustRadius Project Management

MAY 1, 2020

In the modern business landscape, it is not feasible to close every conversation you may have throughout the day. Zoom integrates well with many other popular business tools, like Slack , Salesforce , and Google tools, and specializes in solutions for telehealth services, education, and software development. Best Use Case.

Software Review 116

Software Review Technical Review Underperforming Technical Team Technical Support 116

Leading Agile

JANUARY 28, 2019

If we sell a software product, or we sell a service that is supported by software systems behind the scenes, we have “internal” customers as well as the “external” one, such as: Operations. Technical support. Software testers. Software developers/maintainers.

Agile 107

Agile Underperforming Technical Team Development Team Review Engineering 107