article thumbnail

What Is IT Management? Why Is IT Important for Businesses?

ProjectManager.com

Information technology, more commonly referred to as IT, is using hardware, software and the supporting infrastructure to manage and deliver data through various means, such as voice, video, etc. IT management is how IT systems, such as hardware, software and networks, are monitored, administered and controlled.

article thumbnail

7 Steps for Effective Problem Management in IT

ProjectManager.com

This is called problem management, which has been detailed into best practices within the services management framework ITIL, or the information technology infrastructure library. One of the aspects of problem management is pinpointing the issue in the IT infrastructure that is the root cause of the problem, which is where the ITIL comes in.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Understanding the Value of IT Consulting Services in Business

Wrike

Infrastructure consulting: This focuses on designing, implementing, and managing IT infrastructure to support business operations. IT consultants assess the existing infrastructure, identify areas for improvement, and develop strategies to optimize performance, reliability, and scalability.

article thumbnail

Driving Success: Understanding Porter’s Value Chain

Wrike

Customer Service: Maintain customer satisfaction through after-sales support and assistance. This means activities such as handling customer inquiries, providing technical support, managing warranties, and addressing customer complaints.

article thumbnail

Key Activities of the Business Model Canvas – A Deeper Dive

The Strategic Project Manager

System Administration – support for a technology infrastructure that is required. Support – helping customers and internal personnel through technology issues. Platform Management – technical support, customer service, and provisioning for new customers.

article thumbnail

Top 5 Skype Alternatives for Video Conferencing & VoIP

TrustRadius Project Management

Click here TeamViewer $$$ Remote access and support platform Remote IT support, video conferencing for IT teams 8.4 Click here Twilio Voice $$ Programmable voice, VoIP Flexible and customizable VoIP and call monitoring 8.7 TeamViewer is a great fit for technical support or IT teams who assist remote workforces.

article thumbnail

The Definitive Guide to Release Management

Wrike

Phase 3: Plan and assign infrastructure-related tasks. Release management supports patch and upgrade releases, making sure that all changes work in harmony even if you’re producing other software projects simultaneously. Technical support. Your release and operations should work together in this step. Development.