article thumbnail

What Is IT Management? Why Is IT Important for Businesses?

ProjectManager.com

IT management is how IT systems, such as hardware, software and networks, are monitored, administered and controlled. For example, making changes to the IT architecture of the organization will likely involve installing new servers, client computers, network, software and other related IT tasks.

article thumbnail

Change Control Board: Roles, Responsibilities & Processes

ProjectManager.com

Not only are they suggesting the change, but they will be the ones to implement, monitor, and respond to any change-related issues. These teams can be software developers, testers, quality assurance offices, marketing teams, etc. Customer Service/Technical Support/Help Desk Agents.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Choosing a Project Management Tool: Epicflow vs. Project Online by Microsoft

Epicflow Blog

In addition, some of them have an area they manage best, e.g. Primavera is considered to be more suitable for construction projects, Jira – for software development, Epicflow is for managing multiple projects and resources, and so on. . – technical support, . Project Management Features. Implementation.

article thumbnail

7 Steps for Effective Problem Management in IT

ProjectManager.com

The problem solving team can be an internal technical support team, or a group of external suppliers or vendors. Once the problem has been logged, then it must be categorized to better assign and monitor, as well as given a priority. Related: IT Risk Management Strategies and Best Practices.

article thumbnail

Top 5 Skype Alternatives for Video Conferencing & VoIP

TrustRadius Project Management

Click here TeamViewer $$$ Remote access and support platform Remote IT support, video conferencing for IT teams 8.4 Click here Twilio Voice $$ Programmable voice, VoIP Flexible and customizable VoIP and call monitoring 8.7 TeamViewer is a great fit for technical support or IT teams who assist remote workforces.

article thumbnail

The Definitive Guide to Release Management

Wrike

Software development has changed radically in recent years, so why are our processes still the same? Release management is a modern solution to the unique challenges software engineers and project managers face today. This software project management method covers everything from ideation to release. Its purpose?

article thumbnail

Top 10 Jira Alternatives for Seamless Project Management

ProProfs Project Management

But now, Jira has developed into a powerful project management tool with integrations and a kanban board, making it easier for technical support and development teams to get work done faster. VersionOne is a great alternative software for Jira that makes project management easy. Why Look for a Jira Alternative?