2008 Leadership Software Review Technical Support 
Scrum.org
NOVEMBER 24, 2021
Customer Relationship Manager : Supporting stakeholders in their use of a product. This includes training, technical support, and preparation for new releases. One of the reviewers of this article, Maarten Dalmijn , noted that he missed “product discovery” as a core activity in the work by Bass (2018).
Epicflow Blog
OCTOBER 20, 2020
According to PMI’s Job Growth and Talent Gap in Project Management 2017-2027 , organizations’ need for project talent has significantly increased since their previous investigation in 2008. As for soft skills, leadership, decision-making and communication skills are an absolute requirement for project managers given their responsibilities.
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